Any hardware purchased that is deemed defective or inoperable by Fleet Logistics will be replaced with an item of the same type and model, if no similar item is available then the purchase price will be refunded. Postage from you to Fleet Logistics will be at your own expense. If the hardware is deemed defective or inoperable by Fleet Logistics. Fleet Logistics will cover postage of the hardware back to you. If it is deemed not defective and not inoperable, return postage to you of the hardware will be covered by you.
If you cancel your Services you will still incur charges for the billing period in which the termination is requested for all Services associated with your account. No refunds will be issued for prepaid credit associated with your account. The account credit will always remain active though and can be used for other Fleet Logistics Services.
All hardware purchases will be dispatched within 7 business days assuming we have stock available. If we don’t have stock available you will be informed of an expected time of dispatch and given the opportunity to cancel your order and be refunded should the wait time be unacceptable to you.